Returns & Exchanges
At Hookups, we want to ensure you have the right gear for your game. If you are not completely satisfied with your purchase, you can return or exchange eligible sports equipment and apparel within 30 days of delivery.
Initiate Your Request
Visit our online portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the gear is unused and in its original condition.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Refund
Hand off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing