Frequently Asked Questions
Everything you need to know about your sports gear and orders.
What is the standard shipping time for sports equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for urgent gear needs.
Can I return gear if it doesn't fit correctly?
Yes, we offer a 30-day 'Perfect Fit' guarantee. If your apparel or equipment doesn't fit, you can return it in its original condition for a full refund or exchange.
Do you offer warranties on professional-grade equipment?
All our high-performance gear comes with a manufacturer's warranty ranging from 6 months to 2 years, covering any defects in materials or craftsmanship.
How do I track my Hookups order?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you provide bulk discounts for sports teams?
Absolutely. We offer competitive tiered pricing for schools, clubs, and professional organizations. Please contact our sales team for a custom quote.